Free Trial, Billing & Refund Policy

COVIS AI offers subscription-based access to an AI-powered, multi-tenant SaaS platform. Because we want you to be sure before you ever pay, every plan begins with a free trial — so you can explore COVIS AI fully and decide with zero risk.

Subscription payments are processed securely by Stripe. COVIS AI is operated by XEVEN SOLUTIONS PVT LTD, which is the seller of your subscription; Stripe handles the payment on our behalf. Your receipt, invoice, and card or bank statement will show the charge from XEVEN SOLUTIONS PVT LTD — not "COVIS AI" — so please look for that name when reviewing your payment.

We give you a free trial with access to all COVIS AI features, so you can evaluate the platform in full before any charge is made. The trial length depends on the plan you select and is shown at checkout. We only verify your card without any charge. You will not pay until the trial ends, or until you choose to end the trial early and start your subscription.

• You will not pay until your free trial ends, or until you choose to end the trial early and start your subscription.
• We only verify your card without any charge during the trial.
• You can cancel any time before the trial ends and you will owe nothing.
• If you do not cancel before the trial ends (or you choose to start your subscription early), your payment method is charged for the first billing period. We will remind you before this happens where required.

• Your subscription starts when your free trial ends (or when you choose to subscribe directly).
• Subscriptions renew automatically at the end of each billing period until you cancel.
• After each subscription payment is charged, we send a confirmation of the payment to your registered email so you always know your billing status.
• If your subscription price ever changes, we will notify you to the extent required by applicable law and payment-network rules before the new price applies.

Because every subscription is preceded by a free trial that lets you evaluate COVIS AI in full, paid subscription charges are non-refundable. This includes both your first paid period and any subsequent renewal.

If you no longer wish to continue, you can cancel at any time (see Cancellation below) to stop all future charges — but charges already made for the current period are not refunded.

Exceptions we will always honour

We keep the rule above simple, but we will always issue a refund or correction in these limited cases:

Goodwill refunds

Outside the situations above, refunds are made at our discretion. If we choose to grant a discretionary refund as a goodwill gesture, the amount returned may be reduced by the payment-processing fees already charged on your original payment. These fees are retained by our payment provider and are not returned to us when a refund is issued, so they cannot be included in a discretionary refund.

• You can cancel your subscription at any time from your portal settings or by emailing support@covis.ai.
• Cancelling stops all future renewals and charges.
• You keep access to your paid features until the end of the billing period you have already paid for.

Where a refund is issued under the exceptions above, it is returned to your original payment method via Stripe. Refunds for billing errors, service failure, or your statutory rights are returned in full; discretionary goodwill refunds may be net of the original processing fees, as explained above. The time to receive funds depends on your bank or card provider — typically 5–10 business days. These timelines are set by your provider and are outside our direct control. If an approved refund has not reached you after 10 business days, contact us with your order number.

Questions about billing, cancellations, or refunds?

Please include the email address registered to your account and your order or invoice number.