Cancellation Policy

This is the official COVIS AI Cancellation Policy. It applies to every paid and trial subscription for the COVIS AI platform operated by XEVEN SOLUTIONS PVT LTD.

You can cancel at any time. Cancellation stops future renewals. It does not immediately remove the workspace you already paid for — you keep access until the end of the current period. Payments are processed by Stripe on behalf of XEVEN SOLUTIONS PVT LTD.

• -A Company Admin can cancel the workspace subscription for a company account.
• -The Individual workspace owner can cancel their own subscription.
• -Other team members cannot cancel the subscription on someone else’s behalf.

The primary way to cancel is from your portal. Company Admins and Individual workspace owners can cancel in a few steps. Cancellation is applied as soon as you submit it — there is no approval or acceptance flow:

• -Cancellation is scheduled for the end of the billing period you have already paid for (or the end of your free trial).
• -Automatic renewals and future charges stop as soon as you cancel. There is no review or acceptance step.
• -Your subscription status stays active until that end date — we do not cut access the moment you cancel.

• -You keep full access to paid features until the end of the current period.
• -When the period ends, renewals do not run and the workspace moves off an active paid plan.
• -Your content remains in the workspace unless you separately request account or data deletion.

Every plan starts with a free trial so you can evaluate COVIS AI before you pay. Cancelling during the trial is always free.

• -You can cancel any time before the trial ends and you will owe nothing.
• -A card is not required to start or cancel a trial. If you cancel during the trial — with or without a card on file — the trial ends and no paid subscription starts.
• -If you stay through the trial and later add a payment method (or start a paid plan), billing begins for that first paid period.

• -Cancelling a paid subscription stops all future renewals and charges.
• -The charge already taken for the current period is not reversed by cancellation.
• -If your subscription price ever changes, we notify you to the extent required by law before the new price applies — you can cancel before that change takes effect.

Cancellation stops future charges. It does not, by itself, refund an amount already paid for the current period. Refunds are handled under a separate policy.

For billing errors, service failure, statutory rights, and how approved refunds are processed, see our Free Trial, Billing & Refund Policy.

Use cancellation when you want billing to stop. Use account or workspace deletion when you also want the workspace and its data removed.

Full deletion steps are in our Data Deletion Policy.

• -You can withdraw a scheduled cancellation from billing settings before the period ends.
• -Withdrawing restores automatic renewal so the next period is billed as usual.
• -If the period has already ended, start a new subscription from Pricing or billing settings.

Questions about cancelling your COVIS AI subscription?

Please include the email address registered to your account and your order or invoice number.